Let's manage assets better
Field staff management for every size of company. Increase bookings, eliminate departmental silos, optimize engineer workload, and verify every repair with irrefutable evidence and geo-fenced attendance.
Support Center
Provide ease to your customer by providing facility to register jobs through telephone call or online modes like social media and website. In return, customer receives an instant Ticket or Job Reference Number.
- • Multi-channel phone and web registration
- • Instant Job Reference Number issuance
- • Automated customer inquiry deflection
Workload & Route Optimization
Under-utilized resources dent profitability. Assign installation and repair jobs as per the workload available for the particular Field Engineer, taking into consideration travel time and required inventory.
- • Capacity-balanced job dispatching
- • Travel distance & transit time minimization
- • Real-time technician availability roster
Preventative Maintenance
Proactive preventative maintenance routes enable all departments to ensure availability of resources. Planned inspections with foreseeable checkpoints: record cleaning, replacement, and calibration.
- • Planned recurring inspection checkpoints
- • Checklists for cleaning, replacement & calibration
- • Multi-department parts & inventory coordination
Repair & Remote Diagnostics
Corrective repairs supported by sharing commissioning forms and automatic signature acquisition for timely payment. Remote diagnostics with customer multimedia interaction ensures first-time fix success.
- • Digital commissioning forms & photo proof
- • Remote multimedia customer diagnostics
- • High first-time fix rate (FTFR) tracking
Attendance & In-Transit Visibility
Fake reporting by staff causes pain and loss of business. Automatic time-in and time-out based on the geo-fence of the customer site, with real-time in-transit visibility to keep clients informed on arrival.
- • Geo-fenced automatic time-in & time-out
- • Live in-transit ETA updates for customers
- • Elimination of phantom reporting & time disputes
Integrated Customer Feedback
Customer feedback captured automatically becomes a pivotal indicator in operational excellence. Direct 5-star rating system and instant comments tie service quality directly to field engineer metrics.
- • 5-star mobile rating & comment collection
- • Service excellence leaderboard
- • Immediate manager notification on service dissatisfaction
Ready to automate your maintenance services operations?
Start your 30-day full feature trial today. No credit card required. Instant workspace setup.